Privacy Policy (sidriinternational.in)
Effective date: 17 December 2025
Last updated: 17 December 2025
Quick Summary (Plain English)
- This page explains how we handle your personal data when you visit our website, contact us, or request an appointment/consultation.
- We may communicate with you by phone and WhatsApp for appointment coordination and patient support.
- Health-related information you share (including sexual-health concerns) is treated as sensitive and handled with extra care.
- We don’t sell your personal data, and we share it only when necessary for operations or legal compliance.
- You can request access, correction, deletion (where applicable), and opt out of optional messages by emailing us.
- Typical response time for privacy/grievance requests is 7–14 working days, depending on complexity.
Who We Are
Clinic/Brand: Sidri International Skin Hair & Sexology Clinic.
Address: B-1/72 Janakpuri, New Delhi, India – 110058 (Near Janakpuri East Metro).
Clinic Phone/WhatsApp: 095828 85552
Additional phone: 078389 63383
Additional phone: 087440 95552
Privacy & grievance email: sidriinternational@gmail.com.
Legal entity notice: Registered legal entity details will be provided on invoices/registration; that registered entity is the Data Fiduciary where applicable.
If you prefer another email for privacy/grievance communication, contact us and we will update it.
Key Terms (Simple Definitions)
- Personal data: Any information that can identify you directly or indirectly (for example, your name and phone number).
- Health data / sensitive data: Information about your health condition, symptoms, treatment history, and related medical records, which requires additional care.
- Consent: A clear permission you give for a specific purpose; you can withdraw it with a simple request.
- Data Fiduciary: The organization that decides why and how personal data is processed.
- Data Processor: A service provider that processes data on behalf of the Data Fiduciary (e.g., hosting or analytics).
How We Collect Information
We may collect information when you:
- Visit the site and browse pages (technical data such as cookies/analytics may apply if enabled).
- Fill enquiry or appointment forms (where available) or request a consultation.
- Call us or message us on WhatsApp to ask questions or schedule an appointment.
- Share details during an in-clinic visit or online consultation, including reports/images you voluntarily provide for assessment.
Information We May Collect
Depending on what you choose to share and which service you use, we may collect:
- Identity & contact details: Name, phone number, email (if provided), age, gender, city, preferred language, and preferred time for consultation.
- Appointment/enquiry details: Reason for enquiry, appointment preferences, follow-up messages, and service coordination notes.
- Health and consultation information (sensitive): Symptoms, concerns, medical history, reports you share, and clinician consultation notes.
- Communications: Call records (basic call details) and WhatsApp messages/attachments you send us for support or scheduling.
- Payment-related confirmation (if applicable): If payments are made via UPI/bank transfer/payment gateway (as applicable), we may receive limited confirmation details needed for booking/reconciliation.
- Website/device data: IP address, browser type, device identifiers, pages visited, and approximate location derived from IP (where applicable).
We request that you do not share OTPs, passwords, or unrelated third-party personal information over chat or forms.
Why We Use Personal Data (Purpose Limitation)
We use personal data only for clear, necessary purposes such as:
- Responding to your questions and providing patient support.
- Scheduling and managing appointments, including reminders and rescheduling.
- Providing consultations and continuity of care, including maintaining appropriate clinical notes and follow-up context.
- Operational administration, including internal recordkeeping and service quality improvements.
- Legal and compliance purposes where required by applicable law.
Purpose → Data Type (Examples)
- Appointment scheduling → name, phone, preferred time, and basic enquiry details.
- Consultation support → health history/symptoms and reports you choose to share.
- Payment reconciliation (if applicable) → limited transaction confirmation details.
Legal Basis, Consent & Your Choices
Where required, we rely on your consent for collecting/using sensitive health information and for sending optional communications.
You can withdraw consent for optional processing (for example, non-essential promotional messages) by emailing us, and withdrawal should be as easy as giving consent.
Essential service messages (appointment confirmations, scheduling changes, and clinically relevant follow-ups) may still be necessary to deliver the service you requested.
How to opt out (recommended format):
Email sidriinternational@gmail.com with subject: “Consent Withdrawal / Opt-Out Request” and include the phone number you used to contact us for verification.
Sharing & Disclosure (When We Share Data)
We do not sell personal data.
We may share limited data only when needed with:
- Operational service providers (categories): website hosting, backups, IT support, analytics tools, call/communication tools, and security services.
- Payment partners (as applicable): banks/payment gateways/payment channels for processing and reconciliation.
- Legal/regulatory authorities when required by law, court order, or lawful request.
We aim to limit disclosures to the minimum necessary and restrict internal access on a need-to-know basis.
International Visitors
If you contact us from outside India, your information may be processed in India because clinic operations and communications are managed in India.
Any cross-border handling (if it occurs) will follow applicable Indian legal requirements under the DPDP framework.
Cookies & Analytics
Cookies are small files stored on your device that help websites function and (where enabled) help measure site performance.
You can control cookies through your browser settings (block/delete), but parts of the site may not work correctly if cookies are disabled.
If analytics is enabled, it is used to understand usage trends and improve content—not to publish your personal health information.
Data Retention & Deletion
We keep personal data only as long as needed for the purpose it was collected, including reasonable clinical, appointment, and compliance recordkeeping.
If you request deletion, we will delete or anonymize information where feasible, and explain if certain records must be retained for legal/compliance or patient-safety reasons.
How to request deletion:
Email sidriinternational@gmail.com with subject: “Privacy Request – Deletion” and include your phone number used for contact (for verification).
Security Practices
We use reasonable administrative and technical safeguards such as access controls, limited staff access, secure handling practices, and operational security measures appropriate for health information.
No method of transmission or storage is completely secure, but safeguards and internal processes are maintained to reduce risk and respond appropriately if an incident occurs.
If you communicate via WhatsApp, consider using your own device privacy protections (screen lock, private environment) and share only what is necessary for support.
Children’s Privacy (18+)
Our sexology services are intended for adults (18+).
If a minor contacts us, we may request involvement of a parent/legal guardian and may decide not to proceed depending on the circumstances.
Your Rights & How to Exercise Them
Under the DPDP framework, you may have rights such as obtaining information about processing, requesting correction, requesting erasure (where applicable), withdrawing consent, and grievance redressal.
To protect confidentiality, we may verify your identity before responding (for example, by confirming the phone number used to contact us).
Typical response time is 7–14 working days, depending on complexity and verification needs.
Use these subject lines (recommended):
- “Privacy Request – Access”
- “Privacy Request – Correction”
- “Privacy Request – Deletion”
- “Consent Withdrawal / Opt-Out Request”
Grievance Redressal
For privacy complaints or concerns, contact our Grievance Officer / Clinic Privacy Lead at sidriinternational@gmail.com.
Please include your name, the phone number used to contact us, and a clear description of the concern so it can be resolved quickly.
We aim to address grievances within 7–14 working days, depending on complexity.
Updates to This Policy
We may update this policy to reflect changes in services, technology, or legal requirements, and the “Last updated” date will be revised accordingly.
FAQ
1) Is WhatsApp used for appointments?
Yes, WhatsApp may be used for enquiry handling and appointment coordination.
2) Do you collect sensitive sexual-health information?
Only what you choose to share for consultation and care, and it is treated as sensitive health data.
3) Can I ask you to stop messages?
Yes—email “Consent Withdrawal / Opt-Out Request” to sidriinternational@gmail.com and include your contact number for verification.
4) Do you sell my data?
No, we don’t sell personal data.
5) How long do you keep my information?
We keep it only as long as needed for the stated purposes and lawful requirements, and deletion is handled on request where feasible.
